Information COVID19

The health crisis we are experiencing today is unprecedented and strict measures to protect everyone in the Covid-19 are taken every day.
You might have questions about its impact on your vacation, so on this page you will find answers to the most frequently asked questions.

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This page will be updated regularly so that you can have the most precise information possible.
 
The Ecolodge is imbued with the need to offer its customers a peaceful and relaxing vacation spot surrounded by nature, placing your health at the center of its concerns. In this sense, be sure that actions will be implemented in the park for your safety and well-being.

GOVERNMENT ANNOUNCEMENT MAY 14, 2020 

The government announced on May 14, 2020 "the French will be able to go on vacation in July and August throughout France".
The Prime Minister confirmed his intention to open the tourist sites as soon as possible.
The deconfinement is already well underway. The Ecolodge is located in the green zone, where services (bars, cafes, restaurants, etc.) are expected to open on 02 June. The opening of the campsite is scheduled for June 27, 2020. This, if we obtain the appropriate authorizations, and if we are certain of the safety of our customers and all the personnel who will be trained.
We are awaiting the next announcement, scheduled for June 2, to find out precisely the opening conditions.
 
We look forward to meeting you and will do everything to make you spend a great vacation, respecting the hygiene rules in force.

THE ECOLODGE OFFERS YOU NATURE AND SPACE

  • Our accommodations are independent, widely spaced from each other, located in the Natura 2000 Zone on an 11Ha park.
  • The main living spaces are open air, open and airy.
  • Social distancing is easy to respect.

Kabane-Ecolodge-Etoile-Dargens-camping-nature-frejus

SANITARY MEASURES 

We are in the process of implementing new processes to guarantee your safety and your health (check in, check out, disinfection stage of accommodation, sanitary security of aquatic basins, adaptation of the catering area, mini-club, entertainment and sports activities). We will scrupulously respect the hygiene measures that will be recommended for all outdoor establishments.

FREE CANCELLATION

Now that we know that we can welcome you this summer, we offer you the possibility to cancel your stay for free if the COVID-19 made your vacation impossible*, up to 15 days before your departure > Free Cancellation for all stays booked after May 26.
 
*Refund on proof if:
   • You or a person registered on the rental contract is affected by the coronavirus.
   • You are in a containment zone preventing you from going to the campsite.
   • The campsite is in a containment zone.

Don't wait any longer, book now your stay in an 11 Ha park located in an idyllic setting on the French Riviera and stay in one of our fully equipped, completely independent accommodation: Klassic, Konfort, Kosy or Kabane on stilts.
 
Today, the health of our teams is an absolute priority. Also, to limit travel, the Ecolodge will be closed until further notice. Our teams can be reached by email at info@etoiledargens.com or by phone +33 4 94 81 01 41 all week long from Monday to Sunday from 9:00 a.m. to 6:00 p.m. 

WE ANSWER YOUR QUESTIONS

I have a vacation plan this summer but times are uncertain ...

Right now, changing your mind is free. See our free cancellation offer!
 
If measures were to be taken in the fight against the Covid-19 epidemic and if the Ecolodge were to close, you would be informed and you would receive a full refund for all stays booked after May 26, 2020 and canceled up to 15 days before the date of your vacation departure. See the refund conditions above.

I booked before May 26. My vacation has been canceled, when will I receive my credit?

If your stay, which was booked before May 26, 2020, was canceled due to the Covid-19 epidemic, you will automatically receive within 3 weeks, without having to make the request to our services, a credit note amount paid to date for your stay. It will be valid for 18 months for the next vacation. So you don't have to do anything.

 

I booked before May 26. My stay is canceled, I received a credit, but I would prefer a refund

The health crisis we are going through today is unprecedented and strict measures to protect each of the Covid-19 and come to the support of all the actors affected are taken every day.
In this context, the government voted on March 25, 2020, a vast plan to support the tourism industry. This plan provides in particular for the establishment of assets valid for 18 months for the next vacation for all stays canceled due to the coronavirus epidemic. This provision complements the tourism code and covers the specific case of stays impacted by this crisis.
To know more :
As part of the emergency measures taken by the government (law n ° 2020-290 of March 23, 2020), the NOR ordinance: ECOC2008134R / Bleue-1 published on March 25, 2020 modifies the obligations of professionals to allow them to offer to their customers a credit valid for a long period, of eighteen months. These measures come in order to balance support for companies in the sector in this period of crisis with respect for consumer rights. This modality makes it possible to save the cash of travel companies that have been severely impacted. The modalities of this system were defined after discussions with the services of the European Commission, the main professional organizations and consumer associations. When this credit is offered, the customer cannot request the reimbursement of these payments during the validity period of the credit (eighteen months).

For more details, we invite you to consult the prescription here

 

 

All mobilized against the Covid-19! #takecareofyourself 
 
REQUIRED HEALTHCARE PROFESSIONALS: Ecolodge allows you to benefit without modification from a postponement of stay to the date of your choice within 18 months. This postponement gives rise to a credit valid on our site for 18 months for the next vacation.
 
We haven't answered your question?
Do not hesitate to contact us by email: info@etoiledargens.com or by phone +33 4 94 81 01 41. Our teams can be reached every day from Monday to Sunday fm 9:00 a.m. to 6:00 p.m.
 
As you know, the Ecolodge is sensitive to environmental quality, product quality, and of course the health safety of its customers. This is why, we will put in place all the necessary arsenal to secure the customers with all the means at our disposal.